“The owner was very obliging, as I had to ring 3 times for heating .”
There was no paperwork for any of the appliances, no information about the town , places to eat , or doctors, dentists.
No book to write the reviews .
- Michael, September 2023
Thank you for your feedback .
We are very sorry to hear you were unhappy.
Your comment regarding the heating is somehow misleading as it intimates that you had to call 3 times before there was a response.
Having programmed the heating I was unaware that the thermostat was not functioning correctly which led to your second call the next day.
At this point a full system check was carried out by an engineer and the appropriate repairs were carried out. Your third call was for the heating to be on even longer, basically from 6.30 am to 9.30 pm ! to which I obliged even though your holiday was in the middle of September.
Regarding appliances, the Oven paperwork is supplied and hob,kettle,microwave is self explanatory but as you would have seen on our notice board we are very happy to call out or respond by phone anytime day or night.
We have taken your comments regarding emergency services on board and will add the information to our guest board.
With all the above said, we do hope you still enjoyed your stay in Tenby.
Property Owner