“The sign for the property is tiny had problem finding it, Google takes you to a beautiful white cottage but not the right property, when we eventually found the white cottage it is a let down as its a white house with an annexe that resembles a wooden shed not a cottage.”
The wall in the passageway to the annexe needs repainting and the boiler overflow pipe needs checking as it was continuously dripping on to the floor next to the key safe.
The first impression inside was warm and tidy, however the breakfast bar worktop needs repairing because the worktop strip is peeling off, the oven was dirty, the kitchen drainer has a broken drain cover all you see is black mould inside it.
There isn't a patio its a small wooden box with artificial grass.
The bedroom was spacious but the bed was uncomfortable and noisy, the bedside table draws don't open properly, the bedroom lacks storage we lived out of our luggage as wardrobe has the boiler and the chest of draws was too slim, the remote control in the bedroom was broken.
The shower was dirty and leaks when you use it, the bathroom sink plug doesn't stay down so unable to fill to have a shave had to use a bowl and the toilet seat was loose.
We were unable to relax in the sitting room due to the sofa being too low and the tv to high.
Very disappointed.
Many thanks for your feedback.
I'm glad that I was able to personally guide you to the property on your arrival. I strive to be honest with the advert, where it is accurately described as an annexe with a patio and the bedroom picture does not display any wardrobe.
I of course also visited straightaway when advised about your concerns re the oven/shower/remote control. The oven was re-cleaned immediately and I offered to have a plumber assess the shower straightaway - as you declined this, regrettably this meant it unavoidably impacted on your stay. I can reassure other guests however that the shower was repaired on the day of your departure. As you advised you would be ok re the remote control and did not wish to be disturbed further for the duration of your stay, this also could not be addressed until you checked out. Regrettably, neither myself nor Sykes were informed of any further concerns during your stay - if I had known, I of course would have striven to resolve any concerns straightaway. I can assure you that all your feedback will be investigated/resolved where appropriate, at the earliest opportunity. The toilet and sink will also be added to the plumber maintenance check and I can already confirm that the boiler pipe has already been checked on the day of your check out and it is within normal operation with no repair necessary. I’m sorry you didn’t find the mattress comfy as it is quite new, but I appreciate bed comfort is subjective. Further maintenance checks will be carried out this week to asses any paint touch ups required. Longer term, I will see if lowering the TV is possible in the longer term to make the guest experience more comfortable.
Thank you again for your feedback.
Property Owner
