“The location of the cottage was great, just a short walk to the beach.”
Unfortunately, the cleanliness of the cottage was disappointing upon arrival. The dishes and pots were oily and chipped, and the kitchen was not well-equipped and in dire need of an update. The vacuum cleaner had a bad odor and lacked proper suction, while the drawers and fridge were dirty. The cushions and blankets were old, worn, and appeared unclean.
The small hair dryer was faulty, constantly overheating and failing to work. When I raised this issue with the owner, she insisted that it was ...
Unfortunately, the cleanliness of the cottage was disappointing upon arrival. The dishes and pots were oily and chipped, and the kitchen was not well-equipped and in dire need of an update. The vacuum cleaner had a bad odor and lacked proper suction, while the drawers and fridge were dirty. The cushions and blankets were old, worn, and appeared unclean.
The small hair dryer was faulty, constantly overheating and failing to work. When I raised this issue with the owner, she insisted that it was functioning and asked me to manage with it. Most surfaces were smeared, and while the owner did send someone to clean, the results were underwhelming, and the bathroom still had mold.
The cottage had potential to be a lovely space, but it needs better upkeep, cleaning, and updated amenities to truly be enjoyable for guests.
In response to your comments: We have a star rating of 4.6 which comes out as outstanding.
The kitchen is plentiful and has everything you could possibly need even down to foil and kitchen roll.
The dishes and pots are not oily and I know this because they were cleaned before your arrival and then again when you raised the issue as a gesture of goodwill. The old character of the church is evident in the kitchen with a modern kitchen suite and all appliances in working order. There is no need for an update.
The hoover works fine and I have video evidence to support this.
Drawers and fridge were fine as they were cleaned and checked.
The character of the cushions and blankets fit the authenticity of the church and are washed regularly and also sprayed with fabric freshener. But again as a gesture of goodwill the cleaner brought different ones.
There is a safety feature on the hairdryer which I did point out to you, it means that it automatically switches off if it gets too hot. I did
suggest that you switch it off and leave it to reboot and cool down. I did not say 'manage with it'
Surfaces were wiped by the cleaner before and then during your stay again as a goodwill gesture due to your complaint. I know the results were not underwhelming as I checked again.
I would also like to point out that you were still in the property a long time after check out when my cleaner arrived. You were rude to her saying you had to walk the dog, you had to rush etc..and that you didn't know check out was 10am. She had to wait for you to leave. All guests are made aware of check in/check out time when you book with Sykes. The late departure had a knock on effect for
the changeover putting added stress and pressure on my cleaner. You also left a lot of twig/branch parts in the property which were clearly from your dog after a walk. This was very difficult to clean up and not acceptable considering there are bins in the property and one outside by the bus stop.
Property Owner
